At Jili City, your privacy is not merely a legal obligation — it is our priority. This document transparently explains how we collect, use, store, and protect your personal data.
All personal and financial data transmitted to Jili City's servers is protected by the highest-grade SSL encryption — the same standard used by banking institutions in Malaysia.
Jili City does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
You may access, update, or request the deletion of your personal data at any time by contacting the Jili City support team.
Your data is stored on servers protected by multiple layers of security, with 24/7 monitoring and rigorous disaster recovery procedures to prevent data loss.
The Jili City Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring that the rights of local users are consistently upheld.
In the event of a data breach involving your information, Jili City is committed to notifying you within a reasonable timeframe in accordance with established procedures.
Contact us directly if you have any concerns regarding your data privacy.
Welcome to the Privacy Policy page Jili City (jilicity.click). We understand that your personal data is a trust placed in us, and we do not take this responsibility lightly.
This Privacy Policy clearly and transparently describes how Jili City collects, stores, processes, uses, and in certain circumstances, shares your personal information when you use our platform — whether through the website, mobile app, or any services we offer.
This document applies to all registered users of the Jili City platform in Malaysia, including those using our football betting, Live Casino, E-Sports, lottery, Virtual Sports, and all other categories available on the platform.
The jili city Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you consent to the processing of your personal data as described in this document.
Jili City only collects data necessary for platform operations, legal compliance, and service improvement. We do not collect data that is excessive or irrelevant to our operations.
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number (MyKad) | Mandatory (KYC) |
| Contact Information | Email address, phone number, mailing address | Mandatory |
| Financial Information | Bank account/e-wallet name, transaction records in MYR | Mandatory |
| Platform Usage Data | Betting records, games played, activity history | Automatic |
| Technical Data | IP address, device type, web browser, geographic location | Automatic |
| Cookies & Tracking | Session cookies, optional cookies, platform analytics data | Optional |
Your personal data is collected through several channels as you interact with the platform Jili City. We are committed to ensuring this data collection process takes place transparently and with your full knowledge.
Jili City uses your personal data solely for lawful and stated purposes. We do not use your data for any other purpose without first obtaining your additional consent.
Account management, processing of deposits and withdrawals in MYR, identity verification, and the administration of bonuses and promotions.
Fraud detection, anti-money laundering, age verification compliance, and Malaysian legal reporting requirements.
Helping resolve queries, complaints, and technical issues you encounter while using the Jili City platform.
Analysing usage patterns to improve the interface, platform speed, and overall experience for Malaysian users.
Sending information about relevant Jili City promotions, bonuses, and offers — only if you have opted in to receive them.
Monitoring betting patterns to identify the need for responsible gambling intervention, including enforcement of limits you have set yourself.
Jili City does not sell or trade your personal data. However, under the limited circumstances outlined below, we may need to share your information with trusted third parties.
All third parties we engage are required to adhere to data protection standards no less stringent than those set out in the Jili City Privacy Policy itself. They are not permitted to use your data for any purpose other than those specified in their service agreement with us.
The security of your data is the highest priority for Jili City. We continuously invest in the latest security technologies and procedures to protect your personal and financial information.
Jili City retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Following account closure, certain data may be retained for up to 7 years for legal compliance and financial audit purposes.
For maximum security, we strongly encourage you to use a strong, unique password for your Jili City account, enable two-factor authentication, and never share your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a user Jili City holds certain rights regarding your personal data. We are committed to making it straightforward for you to exercise these rights.
Request a copy of the personal data we hold about you.
Correct any inaccurate or incomplete data held in our records.
Request the deletion of your personal data, subject to applicable legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Request the restriction of your data processing under specific circumstances as defined by the PDPA.
Receive your data in a machine-readable format for transfer to another platform.
To exercise any of the rights above, contact the Jili City support team by email at support@jilicity.click. We will process your request within 30 business days.
Platform Jili City uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and understand how users interact with our content.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the Jili City platform.
Platform Jili City is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover or suspect that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who discover that their child has registered a Jili City account are required to contact us immediately at support@jilicity.click.
Jili City reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Jili City handling your personal data, please contact us through the following channels:
Support@jilicity.click
Response within 1–2 business days
Available 24/7 on the platform
Average response < 2 minutes
Visit the FAQ page we
for instant answers
Effective Date: January 2026 | Version: 2.4 | This document supersedes all previous versions of the Jili City Privacy Policy.
We protect your personal data to the highest standard. Create a Jili City account today and enjoy a safe, fair, and exciting betting experience — built for Malaysian players.
For players aged 18 and above only. Terms & conditions apply.